Beautification

Philadelphia More Beautiful Committee (PMBC)
John.Landers@phila.gov
(215) 685-3972

Not in Philly
Support for local volunteers to tackle litter on their block.
notinphilly@gmail.com

Philadelphia Zero Waste and Litter Cabinet
Streets Department
e.g., missed trash day

Philadelphia Streets Department Request a service online
ADA ramp request, sewer inlets/flooding, pothole/street defects, pavement markings, signs, traffic signals, street lights, utility covers (manholes), street cleaning request (established commercial corridor routes only), dead animal removal, sanitation code violation, etc.

Philadelphia Parks and Recreation
FREE Sidewalk tree plantings each spring and fall

PHS/Tree Vitalize
FREE street tree plantings each spring and fall by neighborhood Tree Tenders Group

Streets and Utilities

Philly 311
Submit issues 24/7 via webpage or mobile app (app supports the 6 most commonly used languages in Philly).
Philly311@phila.gov
Phone: Dial 311 or for those with VOiP (Voice over Internet Protocol); for calls from outside of Philadelphia dial (215) 686-8686. Customer service team reachable via phone 8am–8pm, Monday through Friday.
Walk-in Center: Room 167 of City Hall (Broad and Market Sts.), closest entrance is on the west side. Walk-in Center is open Monday through Friday from 8:15am to 4:15pm, excluding City holidays.

PECO
General: PECO Customer Service Center, 2301 Market St.
Payment: PECO, P.O. Box 37629, Philadelphia, PA 19101
If you see downed power lines, leave area immediately and call 1 (800) 841-4141

PGW
Center City: 1137 Chestnut Street: Mon, Tues, Thurs, Fri, 9am–5pm
South Philly: 1601 S. Broad Street: Mon, Wed, Thurs, 9am–5pm
If you smell gas, leave area immediately. From a safe location, call: (215) 235-1212
Billing: (215) 235-1000
Bill collection, collections, payment arrangements and shut off notices (8am until 4pm) (215) 235-1777
Customer Service, personal (Mon–Fri, 8am-4pm) (215) 235-1000
Customer Service, business/commercial (Mon–Fri, 8am–4pm) (215) 235-7077
File or Follow up on a Claim (215) 684-6535
Liheap -- Low Income Home Energy Assistance Program (215) 235-1000
Make a Payment (215) 235-1000 Click for Ways to Pay
New Construction & Rehabs: Residential / Small Commercial
We’ll work with you on new service installations, gas service restorations, meter enlargements/additions and service relocations.
Find your Sales Representative

Water Department
Philadelphia Water Department, 1101 Market St., 5th Floor
(215) 685-6300, 8am–5pm
Billing: Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496
(215) 685-6300, 24 hours a day, 7 days a week

Energy Coordinating Agency (ECA)
Mission: To help people conserve energy and to promote a sustainable and socially equitable energy future for all in the Philadelphia region.
Main Office Phone: (215) 609-1000
Heater Hotline: (215) 568-7190

Education and Employment

Philadephia School District
Philadelphia School Board
PHL Pre-K
Find childcare or Early Childhood Education program for your 3–5 year old.
(844) 745-7735
Head Start
Find quality early chilldhood education program for low-income families.
1 (866) 763-6481

School Advisory Councils

1199C Training & Upgrading Fund
Mission: (1) providing access to career pathways in healthcare and human services for incumbent workers and job seekers through education, training and work-based learning; and, (2) building the capacity of the Delaware Valley's healthcare industry to create a highly-skilled workforce through on-the-job training opportunities and the development of an education pipeline that aligns with career ladder steps.

ESL (Literacy & Civics, and Vocational ESL)
College and Career Readiness (GED and job training)
Youth (ages 17 to 24), job training, GED to college programs
Training for Behavioral Health careers
Training for Childcare + Early Childhood Education careers
Training for Allied Health Care careers
Health information training (electronic health records, medical coding)
Training for Nursing Careers

Breslin Learning Center
100 S. Broad St.
Land Title Building 10th Floor
Philadelphia, PA 19110
(215) 568-2220

WorkReady
Philadelphia Job Corps Center
People Employing People (PEP)
ESL classes at Philadelphia Free Library
Library locations

Immigrant Rights

  • Juntos
    Mission: a community-led, Latinx immigrant organization in South Philadelphia fighting for our human rights as workers, parents, youth, and immigrants. We believe that every human being has the right to a quality education and the freedom to live with dignity regardless of immigration status.
    600 Washington Ave, 2nd Fl, Unit 18UA, Philadelphia, PA 19147
    (215) 218-9079
    info@vamosjuntos.org
  • SEAMAAC
    Mission: To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.
    1711 S Broad Street Philadelphia, PA 19148
    (215) 467-0690
    info@seamaac.org
  • Garces Foundation
    English for the Restaurant and Everyday Living program. Community Health Days, quarterly events to provide comprehensive oral exams, x-rays, cleanings, and fillings as well as cholesterol and glucose screenings, physicals, breast cancer health education, and HIV screenings (held Saturdays at Garces Dental Group, 212 Race Street, Suite 1A, Philadelphia, PA 19106)
    1901 S. 9th St., Philadelphia, PA 19148
    (267) 284-7905
    info@garcesfoundation.org
  • VietLead
    info@vietlead.org
    Has community garden in S. Philly
  • Nationalities Service Center
    1216 Arch St, 4th Floor Philadelphia, PA 19107
    Monday–Friday, 9–5
    (215) 893-8400
    help@nscphila.org
  • Cambodian Association of Greater Philadelphia
    2416–18 South 7th Street, Philadelphia, PA 19148
    (215) 389-0748
  • Bhutanese Organization of Philadelphia
    2507 S. 7th St, Philadelphia, PA 19148
    (215) 800-1055

Landlord / Tenant Issues

Philadelphia Fair Housing Commission
601 Walnut Street
Suite 300 South
Philadelphia, PA 19106

Phone: (215) 686-4670
Fax: (215) 686-4684
fairhousingcomm@phila.gov

What kind of complaints does the Fair Housing Commission handle?
Illegal evictions because you reported housing code violations;Illegal rent increase or changes in the terms or conditions of the lease because you reported housing code violations;Utility cut offs by a landlord who is responsible to pay for them (gas, water, electric);Retaliation.
What does the FHC not do?
The FHC does not find housing or offer financial assistance for persons looking to buy or rent.The FHC does not accept complaints for commercial properties.
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Are there any charges or fees for the service?
No, there is no charge or fee.

Legal Services

District Attorney's Office Community Resources
justice@phila.gov
(215) 686-8000
A list of resources for child support, community action, conviction review requests, diversion programs, economic crimes (e.g., scams against the elderly, abuse of power of attorney, investment scams, forged deeds, and real estate and loan fraud), employment and internship opportunities, identity theft, insurance fraud, public nuisances (e.g., nuisanace property, bar, drug house, house of prostitution), Post Conviction Relief Act (PCRA) requests, private criminal complaints, real estate fraud, traffic court, victims of crime and witnesses
Philadelphia Police Department, 3rd District
Call 911
PSA-2
East side of 6th St. to the Delaware River, south side of Washington Ave. to the Na Yard
Contact: Lt. Kevin Wong, kevin.wong@phila.gov, PPD.03_PSA2@phila.gov
Meetings: Last Thursday of the month, 6 pm, EOM (14 Moore St.)

PSA-3
East side of Broad St. to the west side of 6th St., south side of Washington Ave. to the Na Yard
ontact: Lt. Anthony Mirabella, anthony.mirabella@phila.gov, PPD.03_PSA3@phila.gov
Meetings: 1st Tuesday of the month, 6 pm, SPOAC (1430 E. Passyunk Ave.)

Captain's Townhall
Contact: Capt. Frank Milillo, Police.CO_03@phila.gov
Meetings: 2nd Wednesday of the month, 6 pm, 3rd District HQ (11th & Wharton Sts.)
Philadelphia Police Department, programs and services
Call 911

Victim support and assistance, youth programs, Police Assisted Diversion program (PAD), vehicle services (paying parking tickets, paying traffic tickets, obtaining traffic accident reports
Victim/Witness Services of South Philadelphia
Community Legal Services
Senior Law Center
Two Penn Center
1500 JFK Boulevard, Suite 1501
Philadelphia, PA 19102

P (215) 988-1244
F (215) 988-1243

SeniorLAW HelpLine: 1 (877) PA-SR-LAW (1-877-727-7529) or (215) 988-1242 – Monday through Thursday from 10am–12pm

Neighborhood

Citizens Planning Institute
Education and outreach arm of the Philadelphia City Planning Commission.
Philadelphia City Planning Commission
1515 Arch Street, 13th Floor
Philadelphia, PA 19102-1583
cpi@phila.gov
(215) 683-4648

Senior Outreach

Philadelphia Corporation for Aging (PCA)
Aging in place, homecare, home health aids, insurance and benefits, housing, transportation
(215) 765-9000
Philadelphia Senior Center

Social & Health Services